Customer service employee

 

Company

Tailormade Logistics, TML, not just a transport and logistics company.

As the fastest growing service provider within the Belgian logistics sector, we create personalised and innovative services for our customers every day. Key to our company's success are our motivated, professional, trained and dedicated employees who look at every challenge from a different perspective.

Why choose Tailormade Logistics?

With our flat structure and direct lines of communication, there is always someone there to listen. You can count on helpful colleagues within a family atmosphere. Moreover, we attach great importance to sustainability. Did you know that our press machine presses the remaining cartins so that paper suppliers can reuse it? And that we reduce our CO2 emissions by running part of our transport on HVO (Hydrotreated Vegetable Oil)?

This focus on sustainability also translates into real partnerships with our customers. Together with them, we build lasting relationships every day. In terms of personnel policy, we focus on the strengths of our people. We ensure that everyone feels good at TML and wants to stay. So it is not for nothing that we were named Job-Creating Employer of 2023!

Function

For our Fashion distribution in Ghent, we are looking for a Customer Service employee.

In this position you will handle all customer inquiries and orders in an efficient and friendly manner. This can be an order, a question, a complaint, ...

Your duties:

• Registration and further follow-up of customer orders
• Inserting the necessary information into the proprietary software package
• Contacting customers to provide additional information
• Answering questions from both internal and external stakeholders (by telephone or email)
• Collect basic data to prepare a flow of a document or package

Profile

The TML DNA. You are…

• Passionate – you are passionate about your work and committed to it.
• Energetic – your energy takes your work to another level.
• Integrity – you always act with respect.
• Hands-on – you take initiative and figure things out, both alone and in a team.

Competencies in the job..

• You have experience in a similar position
• You have strong communication skills in both Dutch and French
• You have a "Can do" mentality
• You comply with rules and procedures
• You administratively strong and do you master the Microsoft Office package
• You stress resistant, flexible and can you set priorities
• You like autonomy and responsibility and are you result-oriented

Offer

• Job security - As part of the TML family, we want to strengthen our relationship with you over the long term. You will receive an open-ended contract.
• Salary package - Receive a good salary that is complemented by fringe benefits.
• Training - We see potential and look for opportunities so that you can develop 100%. We make sure you can enjoy four to five training sessions a year.
• Onboarding - Connect with your team from the very first introductions. Your colleagues will be happy to show you around your team and organisation.
• TML family - Besides work, experience other moments with your colleagues. For example, we regularly have lunch together or enjoy snacks and drinks together at afterwork.
• Intermulticulti -Within TML, you will come into contact with colleagues from different countries and culture

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