Customer Service Representative

 

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Rosier S.A., located in Moustier (BE), is a producer of fertilizers and is part of the fertilizer branch and part of Yilfert Holding. The production plant has more than 100 employees specialized in the production of fertilizers, "tailored" for the customer. The products are sold through agricultural cooperatives and fertilizer trade around the world.

We are seeking for a full-time candidate for the position of:

Customer Service Representative

Role Purpose:

The CSR guarantees the utmost customer satisfaction, through proactive planning of deliveries, co-ordination of work processes across different stakeholders in Business Units and Supply Chain and analysis of complex data/ information within the “Order Management Process”

Contribution:

Area of responsibility

• You are responsible for documentation (Customs documents), order creation, delivery creation, transport booking and invoicing, credit and debit notes, according to Rosier/Borealis Guidelines and Procedures
• Manage confirmed quantities within own customer portfolio, to comply with contract commitments
• Monitoring of consignment stocks and Vendor Managed Inventories
• Pro-actively follow up order income and manually pool unsold volumes in order to optimise Demand Control process.
• Supporting Demand Planning by active re-allocation of volumes within same customer segment and same CSC in cooperation with Sales Manager .
• Follow up payment behaviour of the customer to ensure on-time payment
• Co-ordinate complaints, monitor status and communicate progress both internally and externally
• Supply prompt response to any customer request
• Improve commercial position by developing close customer relationship

People

• Support with coaching new colleaguesto enable them to work effectively within a short time scale

Customer

• Work in direct customer interface and shares all needed information with the assigned customers

Skills:

Education

• Minimum business/commercial degree, bachelor level
• Native speaker for main customer market areas (FR and EN/NL)
• Good written and verbal command of English
• Experience of handling ERP, preferably SAP and standard office software

Experience

• 2+ years relevant marketing, sales, business or supply chain experience
• Knowledge of the order management process and concepts, commercial and logistics offerings and service level guidelines
• Basic understanding of products, applications, markets and competitors

People

• Excellent communication skills; written reporting, basic negotiation and customer contacts by telephone
• Excellent internal and external networking

Behaviour:

• Customer orientation
• Commercial and cultural awareness
• Pro-active and takes initiatives
• Team-player
• Lives, promotes & monitors compliance with the Rosier/Borealis Values and HSE

If you are interested in the job, please apply before 1 of September to HR group Rosier Els van Haelst

email: Els.vanhaelst@rosier.eu

Job Types: Full-time, Permanent contract

Salary: €2,500.00 - €3,500.00 per month

Benefits:

• Food allowance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Vacation money
• Yearly bonus

Ability to commute/relocate:

• 7911 Frasnes-lez-Anvaing: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• French (Preferred)
• Dutch (Preferred)

Work Location: In person

Expected Start Date: 02/10/2023

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